This page explains, in plain language, what actually happens to your data. It does not replace or soften the full disclaimer, terms and privacy policy, which remains the authoritative document if the two ever appear to differ.
In short
Your case, meaning your answers and the documents once generated, is written to this browser's local storage on your own device. It survives closing the tab and reopening it later. Account Freeze Navigator does not save your case in its own server database. Your answers are sent to OpenAI only when you generate or regenerate documents, as explained below.
You can also download a case file, a plain JSON file containing your case, as a portable backup. This is useful for moving to a new device or for keeping a copy outside the browser. It is the only copy that exists once you leave this device, so keep it.
The documents are drafted by an AI model. To draft them, your answers, and, if you record a reply from the bank or an authority and ask us to redraft, that reply too, are sent to our AI provider, OpenAI, for the sole purpose of generating the documents. This happens each time you generate or regenerate, not continuously.
We do not control, and this page makes no claim about, how long OpenAI itself retains that data on its own systems. If that matters to you, OpenAI publishes its own policies for API data use, and you should read those directly rather than rely on anything said here.
Payments are handled by Razorpay, not by us. Razorpay's checkout only loads on this site when you choose to pay, and is not present anywhere else. When it loads, Razorpay Checkout collects and processes the payment credentials you enter, such as your card, UPI or netbanking details, under its own privacy policy. We do not see or handle your card number, UPI PIN or OTP.
Account Freeze Navigator receives the order ID, payment ID and a signature that Razorpay's checkout returns, and separately fetches the payment's status directly from Razorpay to check the amount, currency, capture status and order match. If that verification fails, a limited technical log may contain the order ID, payment ID, the failure stage and reason, and the time, but no case information.
After verification, Account Freeze Navigator issues a signed entitlement tied to a one-way fingerprint of the case. This prevents the same entitlement being used for a different case. The fingerprint is not a copy of the case, and no payment-to-case database is created.
We count how many people reach each stage of the site, such as a page opened, an assessment viewed, or a payment started, so we can tell where the product is failing people. This counting sets no cookie, uses no identifier of any kind, and involves no third-party analytics service: nothing is loaded from Google, Microsoft or anyone else on any page.
Each event carries at most one broad freeze category (for example, that a payment started for a cyber-complaint case) and nothing else: no name, phone number, email, account number, FIR or NCRP reference, amount, or free-text answer is ever recorded. Because there is no identifier attached to any event, two visitors are indistinguishable from one visitor twice, and events cannot be joined into anybody's journey.
Most privacy policies describe how a company will look up, export or delete your data on request. That assumes the company is holding a copy in the first place. We are not: your case is not stored on our servers at any point after it is generated in your browser. So if you ask us to retrieve, correct or delete a case, there is genuinely nothing on our end to act on. This reflects how Account Freeze Navigator is currently built.
Because your case lives only in this browser, clearing your browsing data, using private or incognito mode, or switching to a different device or browser will lose it. We have no copy to send you. The only way back in is the case file you downloaded: use the "Already created an Account Freeze Navigator case?" option on the home page to load it back in on any device.
The downloadable case file is a plain, unencrypted JSON file. It holds your account numbers, reference numbers and the answers you gave, in readable form. Anyone who can open the file can read what is in it, so keep it somewhere only you can access, and think about that before emailing it to yourself or storing it somewhere shared.
This page is a plain-language summary. The complete, authoritative terms, including payment and refund terms and the limits on our liability, are in the disclaimer, terms & privacy page. For questions, write to support.freezemate@gmail.com.